Customer care and complaints
Last updated: 04/11/2026
1. Support channels
Post
Startia Operadora, S.L.
C/ Astrónoma Cecilia Payne, Edf. Centauro, 2º
14014 Córdoba, Spain
Customer service is free of charge, staffed by people, and will give you a reference number for every query, complaint or incident.
2. How to file a complaint
- Contact us through any of the channels above within one month of becoming aware of the issue. We will give you a reference number and, on request, written proof.
- We will resolve your complaint within one month at the latest.
- If you receive no reply within that period or disagree with the outcome, you may contact the Telecommunications User Service Office of the Spanish Ministry for Digital Transformation and Civil Service (www.usuariosteleco.gob.es) within three months, or the Consumer Arbitration Boards.
Official Andalusian Government complaint forms are available at our offices.
3. Withdrawal form
(Complete and return this form only if you wish to withdraw from the contract)
To: Startia Operadora, S.L., C/ Astrónoma Cecilia Payne, Edf. Centauro, 2º, 14014 Córdoba, Spain · info@startia.es
I hereby give notice that I withdraw from my contract for the following service: ____________________
Ordered on: __________ · Consumer name: ____________________ · ID/Passport: __________
Address: ________________________________________
Signature (only if this form is submitted on paper) and date: ____________________
4. Technical incidents and faults
Call us on +34 919 31 00 00. Faults are logged with a reference number and we will keep you informed of progress.