Terms and conditions

Last updated: 04/11/2026

This English version is provided for information. In case of discrepancy, the Spanish version prevails.

These general terms govern the contracting of electronic communications services from Startia Operadora, S.L. (STARTIA), in accordance with Law 11/2022 (General Telecommunications Act), Royal Decree 899/2009 (Charter of rights of electronic communications users), Royal Legislative Decree 1/2007 (Consumer Protection Act) and Law 7/1998 on General Contract Terms.

1. Signing up

You can sign up by phone on +34 919 31 00 00, via the form on this website or through your account manager. Before you sign up we will give you a contract summary with the main terms, total price and duration on a durable medium.

2. Prices

Prices for individuals include VAT. Prices for businesses and public bodies are shown excluding taxes. Promotions state their duration and the price applicable afterwards.

3. Duration and minimum term

Personal plans have no minimum term unless expressly stated (for example, when financing a device). Initial commitments with consumers will never exceed 24 months.

4. Right of withdrawal

If you are a consumer and sign up at a distance, you have 14 calendar days to withdraw without giving a reason or paying a penalty, under Articles 102 et seq. of the Consumer Protection Act. You can notify us by phone, email or using the form available in Customer care. If you asked for the service to start during that period, you will pay for the proportion of the service provided.

5. Billing and payment

Billing is monthly and electronic, free of charge. You are entitled to a paper bill at no extra cost on request, and to an itemised bill.

6. Quality and compensation

STARTIA will automatically compensate you for temporary service interruptions under Article 15 of Royal Decree 899/2009 and, where applicable, the quality commitments in your contract. See our service quality levels.

7. Cancellation and number porting

You can cancel at any time with at least two working days' notice, by the same means you used to sign up or by phone. Number porting is free and completed within one working day of acceptance.

8. Changes to the terms

Any change will be notified at least one month in advance, and you may terminate the contract without penalty if you do not accept it.

9. Support and complaints

See the procedure in Customer care and complaints.

10. Governing law

This contract is governed by Spanish law.